Return and Refund Policy
Refund Policy
Last updated: [6-06-2025]
At 3DRepCreations, your satisfaction is our priority. If you are not completely satisfied with your purchase, you can benefit from our refund policy according to the conditions below.
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Refund Eligibility
You can request a refund if:
• You receive a damaged or defective item.
• The delivered item does not match the description.
• You cancel an order that has not yet shipped.
• You have not received your order within 30 days of the order date.
Timeframes
• Refund requests: must be submitted within 14 days of receiving the item.
• Processing Time: Refunds are processed within 5 to 10 business days after approval.
• If you paid by credit card, the refund will appear on your statement within 7 to 10 business days, depending on your financial institution.
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Non-refundable Products
The following items are non-refundable:
• Personalized or custom-printed items (e.g., custom 3D models).
• Items returned damaged or incomplete.
• Digital downloads or STL files.
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Physical Returns (if applicable)
If a product return is required:
• The item must be returned in its original condition.
• Return shipping costs are the customer's responsibility (unless the error is ours).
• Once the return is received and inspected, we will confirm that the refund has been processed.
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How do I request a refund? Contact us at the following address with your order number and a description of the problem:
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🇨🇦 Legal Compliance
This policy complies with the applicable provisions of the Quebec Consumer Protection Act and the rules of the Federal Trade Commission (United States) for remote orders.